Complete BusinessSuiteFully Interconnected— Enterprise systems engineering, ERPNext implementation, and integration practice · Bengaluru, India · global delivery
Customer, operations, communication, analytics and intelligence systems designed to work together around the workflows that matter to your business.
Trusted by operators in manufacturing, education, finance, logistics and commerce
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Five interfaces, one business system
One connected business, viewed from five doors.
Five interfaces joined by governed data flows — a customer action becomes data the other four can act on, without an export in between. Automation and AI work inside all five, not only the last.
1 · Customer Interface
Where customers meet the business
Websites, heavily customised e-commerce, portals and support desks — and custom customer-facing apps where off-the-shelf software won't fit.
Anonymous browsing is captured as behaviour, then linked to a lead or customer profile once the visitor enquires, signs up or orders.
Custom B2B and D2C e-commerce
Customer, dealer and partner portals
Support tickets and self-service
Custom customer-facing web and mobile apps
Automation and AI hereOffers and follow-ups personalised by segment; order and delivery updates sent without anyone typing them.
Customer conversations, e-commerce notifications and internal alerts — each attached to the customer, order or task it concerns, not a scattered inbox.
Messages are data as well as output: a WhatsApp reply can update the lead, assign a follow-up task and change the next message in the sequence.
WhatsApp, email, SMS and telephony
Chatwoot shared inbox, Mattermost team chat
Order and e-commerce notifications
Ntfy and internal alerts
Automation and AI hereConversation summaries and AI-drafted replies, routed to the right owner — a person approves anything sensitive.
Executive, sales, service and finance dashboards, plus funnel and customer-behaviour analysis — on Apache Superset, Frappe Insights, Metabase or PostHog.
Data from the storefront, CRM, ERP and communication systems is modelled into metrics defined once, then shown to each role as the view it needs.
Executive and operational dashboards
Funnel, cohort and behaviour analysis
Sales, service and finance reporting
Governed cross-system metrics
Automation and AI hereScheduled reports, threshold alerts, and plain-language summaries of what changed and where.
Apollo, Prospectoo, Easy Leads or other approved APIs, combined with a prospect's behaviour, transactions and conversations — then scored, segmented and given a next step.
A rule or event starts the workflow — say, a high-scoring lead replies on WhatsApp: the follow-up is drafted, assigned and personalised to the segment.
Lead enrichment and scoring
Segmentation and personalisation
Automated follow-ups
AI-assisted next actions
Rules and event-driven workflows
Where a person approvesOutreach, pricing and anything regulated waits for an employee to approve it before it goes out.
One customer action crosses all five interfaces in seven stages — and the reply starts the next round.
1
A prospect or customer makes the first move
A website visit, store order, enquiry or ticket — or a lead added in the CRM, or a WhatsApp message from a new number.
2
The action creates or updates the CRM record
The event lands on the right lead, customer or order as it happens — no re-keying, no nightly batch.
3
Approved APIs enrich what the business already knows
Data from Apollo, Prospectoo, Easy Leads or another approved API is combined with behaviour, sales activity, transactions and conversation history.
4
The signals become governed metrics
Activity from the store, CRM, ERP and channels is modelled into shared metrics, and each team sees the view its role needs.
5
Intelligence qualifies and recommends the next action
The lead is scored and segmented, and a next step proposed — better context for qualification and outreach, and a better chance to convert, not a guaranteed rate.
6
A rule triggers the work, and a person approves it
A high-scoring lead, say, gets a task for the right salesperson and a drafted follow-up on their own channel — sent once an employee approves it.
7
The reply feeds the next round
The customer's answer updates the CRM, flows into the analysis and changes the next follow-up — and the loop runs again.
The estate, end to end
Connected applications. Governed records. Clear ownership.
Storefront, WhatsApp, POS, field sales, shipping, GST and dashboards can be connected around the ERPNext core and the records each workflow needs. The map shows a reference estate; architecture, integrations and refresh timing are scoped per engagement.
orders · payments · complaints
tasks · approvals · attendance
purchases · bills · payments
everything in · answers out
Hold ⌘ / Ctrl and scroll to zoom — or go full screen
Inside the Core — how one order runs the whole business
Nobody types the same thing twice. Each document is built from the one before it.
Choose the customer layer. Connect the estate deliberately.
There is no single CRM in a MithTech engagement. Twenty CRM, Frappe CRM, ERPNext’s built-in CRM, or a customer and support layer built directly into the commerce platform — the choice follows how you actually sell, and we have shipped all of them. The messaging layer arrives the same way: a dedicated conversational platform where the volume, multi-agent operations and audit trail justify one, or WhatsApp built straight into Frappe or ERPNext where they do not.
The integration design defines ownership, events, approvals and recovery for the systems in scope. It is documented before build so a future change to one application does not become an undocumented dependency everywhere else.
We begin with the workflow, systems and decision points in scope. That gives the engagement a practical delivery boundary before implementation starts.
Defined before deliveryScopeSystems, responsibilities and exclusions documented earlyDesigned across systemsFlowCustomer, operations, communication, analytics and intelligenceGoverned integrationsControlOwnership, approvals and recovery are agreed per connectionAn agreed delivery outputHandoverDocumentation and operating responsibilities are part of the scope
Connected workflow approaches for regulated and operationally complex sectors, designed for compliance, scale, and audit. Each engagement is led by a practice lead with sector depth, and delivered through one of three named engagement models.
Every MithTech engagement is structured into named phases (Discovery → Architecture → Build → Integration → Hardening → Go-live → Managed operation), with a deliverable, a governance gate, and a named owner at each gate. For multi-entity operators we run a single consolidated instance with company-level data separation — the same operating model, the same role and approval framework, with per-entity books, stock, and statutory configurations. A principal consultant is on the engagement from kickoff to go-live.
Source, data, and infrastructure ownership is non-negotiable and starts on day one. We deliver onto infrastructure the client controls — self-hosted, on the client's cloud, or operated as a managed service on our infrastructure under the client's data-processing terms. The codebase is the client's, the database is the client's, the backups are the client's. There is no proprietary lock-in, no per-export fee, and no exit penalty. Hand-over documentation is part of the deliverable, not an upsell.
Identity (PAN, Aadhaar where authorised, bank account, company, director), AML / CFT, transaction monitoring, and risk scoring are first-class parts of the architecture, not add-ons. For pre-IPO and unlisted financial platforms this is enforced before any order can settle. For ERPNext deployments we ship with GST, e-invoicing, e-way bill, TDS, and TCS configured; for UAE / GCC we ship with VAT and GAAP presets. Statutory workflows (ROC, MCA, GST, ITR) are automated with explicit human review and authorisation gates.
Production operation under response-time SLAs, with a named team, defined change windows, observability, patching, and upgrade paths. The service is a contract, not a ticket queue — you get a direct channel to the people who built your system, monthly operations reviews, and a written change-management process. We tell you honestly what we can commit to during scoping; for cover outside our default hours we extend the SLA explicitly rather than imply it.
You can take the system in-house, hand it to another partner, or move it to your own cloud at any time. The codebase is yours, the data is yours, the documentation is yours. We provide handover documentation, runbooks, and an explicit knowledge-transfer phase. We do not charge a per-export fee, and we do not hold the data hostage at the end of an engagement. The exit story is part of the discovery briefing, not a footnote.
Engagements are scoped for what can be delivered under governance, not for the maximum billable footprint. We propose a roadmap in named phases — usually an initial implementation followed by managed operation, with explicit decision gates for each subsequent phase (e.g. multi-entity rollout, additional plant, new regulatory integration). The roadmap is a living document we revise at each governance gate, not a contract you sign once and live with for three years.
An architecture pressure-test
The three highest-cost gaps in your current operating model, ranked.
An engagement model recommendation
Fixed-scope, T&M, or managed services — matched to your procurement posture.
A written brief
Yours to share with the board, your CFO, or a different implementer.
Request a 30-min discovery briefing
A working session with a principal consultant.
30 minutes with a principal consultant. We pressure-test the architecture and outline the engagement that fits. You leave with a written brief.
