ERPNext support that
keeps you running.
Ongoing ERPNext support, maintenance and AMC from an independent open-source studio — issue resolution, upgrades, enhancements and proactive monitoring. We support ERPNext we built and ERPNext we didn't.
One team for everything ERPNext.
Issue resolution & bug fixes
Production issues triaged and fixed to agreed response times, with root-cause notes so they don't recur.
Version upgrades
Upgrades tested on staging against your customisations, then rolled out with a rollback plan.
Enhancements & reports
New fields, workflows, print formats and reports as your processes evolve.
Performance & monitoring
Proactive monitoring and tuning so the system stays fast as data and users grow.
Backups & security
Automated backups, patching and access controls — your data protected and recoverable.
User help-desk & training
A channel for your team's day-to-day questions, plus refresher training as you add people.
Take over, stabilise, improve.
1 · Onboarding audit
We review your version, customisations, hosting, integrations and open issues, and document the system.
- Version & customisation review
- Risk & backup check
- Documented baseline
2 · SLA-based support
A clear channel and agreed response tiers by severity, so issues are handled predictably.
- Severity-tiered SLAs
- Single support channel
- Monthly reporting
3 · Proactive maintenance
Upgrades, monitoring, backups and small improvements on a cadence — not just firefighting.
- Scheduled upgrades
- Monitoring & backups
- Continuous improvement
Your ERPNext, kept healthy — and yours.
We're an independent open-source studio in Bengaluru. We support ERPNext on infrastructure you own, with no per-seat licence fees, and ERPNext sits in a 67-product ecosystem we run — so support can extend across your whole stack, not just the ERP.
Talk to the teamERPNext support & AMC — FAQs
- Do you support ERPNext you didn't implement?
- Yes. We take over support for existing ERPNext deployments after a short onboarding audit — we review your version, customisations, hosting and open issues, then put a support plan in place. You don't need to have built it with us.
- What does an ERPNext AMC / support plan cover?
- Typically: issue resolution and bug fixes, version upgrades and patches, small enhancements and new reports, user help-desk, and proactive monitoring, backups and security. The exact scope and response times are agreed up front so you know what's included.
- What are your support response times?
- We work to response and resolution targets agreed in your plan, tiered by severity — a production-down issue is treated very differently from a cosmetic request. We'll define those SLAs together based on how critical ERPNext is to your operations.
- Do you handle ERPNext version upgrades?
- Yes. We manage upgrades on a staging copy first — testing your customisations and integrations against the new version — then schedule the production upgrade with a rollback plan, so you stay current without surprises.
- Can you support both self-hosted and managed ERPNext?
- Yes. Whether ERPNext runs on your own servers or on hosting we operate, we support it. Either way the system stays yours — source, data and runtime — with no licence lock-in.
- How is support priced?
- Support is usually a monthly or annual retainer (AMC) sized to your system and the response tier you need — not a per-user fee. We scope it after the onboarding audit so the price matches your actual usage. Talk to us for a tailored plan.
Stop firefighting ERPNext alone.
Book a free onboarding audit. We'll review your system, flag the risks, and propose a support plan sized to how you actually run.