Privacy policy

01 Introduction

At Mithtech Innovative Solutions (“Mithtech”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

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02 Information we collect

We may collect various types of information, including:

• Personal identification info: Name, email address, phone number, and company details provided through contact forms.
• Usage data: Information about how you use our website, including IP address, browser type, and time spent on site.
• Cookies: We use session cookies to enhance your experience and analyse platform traffic.
• Enquiries and bookings: what you write in a contact form, the cost calculator or the planner, the time you pick for a call, and the page you came from.
• Chats with our AI assistant: the questions you type and your answers in the ERP fit chat (see “AI assistants and AI interviews” below).
• Job applications: your application, CV and, if you take one, your AI interview (see “Job applications and AI interviews” below).
• Accounts: your name, email address, phone number and password (stored only as a hash), and the codes we send to confirm them.
• Comments: your name and comment. To stop spam we also keep a scrambled (hashed) form of your IP address and your browser type.
• Payments: for past Get access token payments (no longer offered), your name, email address, phone number and the payment reference. Razorpay handles the payment itself; we never see your card or bank details.

We do not ask for payment card numbers, bank details, Aadhaar, PAN or other government ID numbers on this website.

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03 How we use information

We use the collected information for purposes including:

• To provide and maintain our enterprise services.
• To communicate with you regarding inquiries and updates.
• To improve our architecture and user experience.
• To comply with legal obligations and prevent fraud.
• To prepare a call with you from what you told our AI assistant.
• To assess a job application, including an AI interview that a person on our hiring team reviews.
• To sign you in to your account and confirm your email address and phone number.

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04 AI assistants and AI interviews

Some of our services may use an AI assistant: the assistant that answers questions on this website, the ERP fit chat, and AI interviews for job applicants. Each one tells you it is an AI assistant, and you can ask for a person at any time.

• What is sent: the questions you type and your answers in the chat. The contact details you gave in our forms are not sent. On this website's assistant and in the ERP fit chat, we remove email addresses and phone numbers first; in AI interviews, what you type is sent as you type it, so please do not share anything there you would not want processed this way.
• Who processes it: an AI provider outside India, MiniMax (Nanonoble Pte. Ltd., Singapore), which says it stores data in the United States. It processes the text to write each reply and, after an ERP fit chat or an interview, a short summary for our team. Its terms allow it to use this text to provide and improve its services.
• If you speak instead of typing: the ERP fit chat and AI interviews have an optional mic button. Your browser's own speech service turns your voice into text (Google in Chrome and Edge, Apple in Safari), and only that text reaches the chat; we do not receive or keep the audio. Replies read aloud use your device's voice.
• Where the chat is kept: the ERP fit chat runs on this website; the chat and its summary are kept with your enquiry on our website's server in India. AI interviews run on chat.mith.tech, on a server we operate in Germany.
• Your choice: we ask for your consent before an ERP fit chat or an AI interview starts. You can use Talk to us, WhatsApp or email instead, and you can ask us to delete the chat and the summary at legal@mith.tech.

For each AI request we record which feature made it, the amount of text processed and its cost, and the enquiry it belongs to; not the text itself.

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05 Job applications and AI interviews

When you apply for a role, your application and CV are stored in our HR system (Frappe HR) and read by our hiring team. For some roles we invite you to a first interview with our AI interview assistant on chat.mith.tech. We send it your name and email address, not your phone number or CV.

• During the interview: we note if you leave the interview page, paste text from outside it or use more than one screen. For technical roles the interview can include a coding task or a whiteboard. If an interview uses video, it is recorded for the hiring team; the interview tells you before it starts.
• The report: the AI writes a report with a score for each question. It is a guide for our hiring team: a person reads your interview and makes every decision, and these notes never reject an application on their own.
• Your choice: the interview asks for your consent before it starts, and you can ask for a person instead at careers@mith.tech.

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06 Accounts and sign-in

If you create an account, we keep your name, email address, phone number and a hash of your password. To confirm your email address and phone number we send you a one-time code by email or WhatsApp; we store the code only as a hash. You can also sign in to the client portal with your Google account, in which case Google tells us your name and email address.

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07 Where your data is stored and who processes it

We do not sell your personal data. We use these services to run the website and reply to you:

• In India: our website and its database of enquiries and accounts (Oracle Cloud, Hyderabad) and our email (Oracle Cloud, Mumbai); Razorpay for payments.
• Our HR system (Frappe HR): where job applications and CVs are kept, read only by our hiring team.
• In Germany, on a server we operate: AI interviews (chat.mith.tech), meeting bookings, the website chat, our CRM and mailing-list system, and the alerts that tell our team about a new enquiry.
• Outside India, run by others: MiniMax for AI replies and summaries (see above); Google for meetings, sign-in with Google, analytics and, in Chrome, the chat's mic; WhatsApp (Meta) when you message us there or ask for a code by WhatsApp; and the analytics and advertising tools in “Cookies, analytics & your choices” below.

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08 How long we keep it

• Enquiries, bookings and applications: for as long as we need them to reply to you and to keep a record of our work together, or until you ask us to delete them.
• Accounts: until you delete your account from its settings or ask us to. Where enabled, an account not used for two years is deleted, with a warning a month before.
• ERP fit chats and AI interviews: until we no longer need them to follow up your enquiry or application, or until you ask us to delete them. The summary of an ERP fit chat stays with your enquiry.
• Chats with this website's AI assistant: the text of the chat, with email addresses, phone numbers and names removed, is kept for 30 days so our team can check the answers, then deleted. Only our administrators can read it.
• Sign-in codes: where enabled, deleted 7 days after they expire, and records of the messages we sent you after 90 days.
• Analytics: kept by each tool for the period set in it; Google Analytics keeps event data for 14 months.

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09 Data security protocols

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. Your data sovereignty is handled with extreme care.

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10 Your user rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete the information we hold about you. To exercise these rights, please contact our legal team at legal@mith.tech.

You can withdraw a consent you gave (for example to an ERP fit chat or an AI interview) at any time by writing to the same address; it does not undo what was processed before. If you have an account, you can download your data and delete the account from its settings. Our services are meant for adults; we do not knowingly collect data from children.

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11 Cookies, analytics & your choices

We use cookies and similar technologies for analytics, advertising and session replay so we can see which pages help you and which do not. The data feeds the editorial calendar, the A/B tests, and the LLM-citation checks that decide what we publish next.

The four categories we set are aligned with the Google Consent Mode v2 spec (analytics_storage, ad_storage, ad_user_data, ad_personalization). On your first visit you will see a banner with three choices:

Accept all

all four categories are enabled.

Essential only

all four are disabled; strictly-necessary cookies (auth, session) are still set.

Customise

pick any combination of the four categories.

Default behaviour when you ignore the popup. If you close the popup without choosing, all four are enabled, except in the regions below. The choice is stored only on this device and you can change it at any time using the button below.

Region-specific behaviour. In the European Economic Area, the UK, Switzerland, Brazil and Quebec, all four stay off until you choose, and Rybbit, Microsoft Clarity, Ahrefs, Meta and LinkedIn tags are not loaded before you opt in. Everywhere else, including India, the banner is shown and the default above applies.

The tools we may load. Google Tag Manager and Google Analytics; Rybbit, our own web analytics on our server in Germany, which counts page visits and site actions under the analytics choice, sets no cookies and keeps only a random ID in this browser's storage; Microsoft Clarity, which records how pages are used (clicks, scrolling, mouse movement) with strict masking, so the text on the page and what you type are not captured; Ahrefs web analytics; and, when we run ads, Google Ads, Meta Pixel and LinkedIn Insight Tag. Two of our own cookies remember the page you first landed on and whether you used our AI assistant, so we can see which pages lead to enquiries; they are set only when analytics is allowed. Signing in sets a cookie that keeps you signed in for 30 days.

Website chat. The chat button on every page is our own chat service, on our server in Germany. It is not an analytics tool, so it loads whatever you choose here; what you write in it reaches our team.

Changing your preferences later. Use the button below to re-open the consent banner at any time. Your new choice overwrites the previous one and is sent to every analytics tag on the next page load via the Google Consent Mode v2 update signal.

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12 Legal contact

If you have any questions about this Privacy Policy, or a complaint about how we handle your data, please contact us:

legal@mith.tech
616/A, 9th Cross Rd, E Block, Subramanyanagar, Rajajinagar, Bengaluru, Karnataka 560010, India

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