Fixcent — field service, parts, and warranty, integrated.
Fixcent — an aftermarket service and parts operator — moved off CRM + spreadsheet operations onto an integrated ERPNext + custom field-service stack, in 9 weeks per region.
- Timeline
- 9 weeks · fixed-scope · per-region cutover
- Sector
- Fixcent · aftermarket service & parts
- Result
- Field service · parts · warranty · one ledger
Before
- Field service operations run on a CRM + a separate field app; parts and warranty tracked in spreadsheets
- Service-to-stock-to-invoice loop stitched together manually; warranty claims settled weekly, not at the point of service
- No consolidated view of recurring failures, parts burn rate, or service revenue by region
What we shipped
- ERPNext (stock, accounts) + a custom field-service app on Holisto IEP, bound to the same ledger
- Service event → parts consumption → invoice → warranty claim in one workflow, with audit trail
- Dashboards for service revenue, parts burn rate, and recurring-failure patterns by region
After
- Service-to-invoice cycle: days → same-day, with warranty adjudicated at the point of service
- Parts burn rate and recurring-failure patterns visible to operations for the first time
- Customer service history bound to a single record — no more spreadsheet joins
Numbers belong to the client; timelines and stack choices are ours. Client name redacted by request — available on the audit call.