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How we work

Every engagement runs one spine: map the workflow, build compliance in, develop what’s specific to you, and support it until your team handles routine changes.

Four things we hold to

Understand the business before writing software

Discovery maps how the work really happens, including what lives in someone's head, before anything is configured.

Compliance is not a phase-two problem

GST e-invoicing, e-way bills, TDS and TCS are built in, ready before the first return is due.

You own it from day one

Source, data and servers — no per-seat licences, no vendor lock-in, and an export path we walk you through up front.

Design for the handover

If your team still needs us for routine changes a year in, we built it wrong.

Nine phases · one custom-built stack

From first impression to lifelong advocacy.

Nine phases your customer travels — explore each one below.

Phase 01Week 1–2

Own the open-source stack that reaches your buyer.

The marketing stack shouldn't live behind a SaaS paywall. We deploy and customise the open-source tools your team uses to run social, email, WhatsApp and broadcast outreach — self-hosted, source-available, and fully owned by you from day one.

→ You own the channel, the data and the cost curve.

What we deploy
01 / 09
Phase 02Week 2–3

Every visitor becomes a contact — not a bounce.

Awareness is wasted if intent leaks. Intent-based forms, live chat, WhatsApp inbound and on-page chatbots intercept buyers the second they raise a hand and drop them straight into your CRM with full context.

→ Zero leaks between traffic and pipeline.

What we deploy
  • Qu6 logoQu6
  • Chatwoot logoChatwoot
  • Cal.com logoCal.com
  • Automation & AI logoAutomation & AI
02 / 09
Phase 03Week 3–4

Score, route and book — in seconds, not days.

A unified CRM captures every lead with source, intent and owner. Round-robin assignment, scheduled callbacks and cloud-dialer click-to-call make sure no lead waits more than a few minutes for a human response.

→ Speed-to-lead drops from hours to minutes.

What we deploy
03 / 09
Phase 04Week 4–6

Quote, contract, pay — inside one flow.

Whether you sell B2B via quotations or B2C via a storefront, every path ends in an order. ERPNext, Medusa and signed-paper tools take a pipeline deal all the way to money in the bank, with e-signatures and approvals built in.

→ Deals stop dying in the contract stage.

What we deploy
  • ERPNext logoERPNext
  • Medusa Commerce logoMedusa Commerce
  • Medusa B2B logoMedusa B2B
  • Marketplace logoMarketplace
  • DocuSeal logoDocuSeal
  • Docuseal logoDocuseal
04 / 09
Phase 05Week 6–8

Deliver what you promised — every time.

The sale is only the start. Vertical-specific platforms keep the shop floor, service bay, spa room, ward or WhatsApp storefront running on the same stack — so operations never become the bottleneck.

→ First delivery matches the brochure.

What we deploy
05 / 09
Phase 06Month 3+

Support that resolves, not just responds.

Post-sale is where churn is won or lost. A shared helpdesk, searchable knowledge base and ops collaboration tools give every customer a fast, consistent answer — and your team a single source of truth.

→ Tickets close faster than customers expect.

What we deploy
  • Frappe Helpdesk logoFrappe Helpdesk
  • Mattermost logoMattermost
  • Pulse logoPulse
  • NTFYnext logoNTFYnext
06 / 09
Phase 07Month 3+

See the full funnel — ad click to invoice paid.

Marketing, sales, product and finance on one data layer. Real-time dashboards tie ad spend to revenue, cohort behaviour to retention and every number to an accountable owner.

→ Decisions move from hunches to numbers.

What we deploy
  • Frappe Insights logoFrappe Insights
  • Metabase logoMetabase
  • Apache Superset logoApache Superset
  • PostHog logoPostHog
  • Frappe Books logoFrappe Books
  • ERPNext Finance logoERPNext Finance
07 / 09
Phase 08Month 4+

Turn one-time buyers into lifetime revenue.

Lifecycle workflows, AI-assisted upsell, embedded credit and subscription billing keep every customer moving along the lifetime-value curve — instead of slipping quietly into churn.

→ Revenue compounds without more ad spend.

What we deploy
  • n8n logon8n
  • Automation AI logoAutomation AI
  • Frappe Lending logoFrappe Lending
08 / 09
Phase 09Month 6+

Grow capacity without growing headcount.

When the customer base doubles, the cost base shouldn't. Hiring, onboarding, internal ops and infrastructure flex up on the same open-source stack — no per-seat ceilings, no licence renegotiations.

→ The org grows without the org-chart exploding.

What we deploy
  • HRMS logoHRMS
  • Recruitment logoRecruitment
  • Job Board logoJob Board
  • CloudPanel logoCloudPanel
09 / 09

The MithTech customer journey — nine phases.

The customer journey · scroll →Phase 00 / 09
Nine phases · one custom-built stack

From first impression to lifelong advocacy.

Nine phases your customer travels through — every open-source product MithTech deploys lands in exactly one of them. Scroll horizontally to see what they touch, what we ship, and what changes.

Scroll the journey →
Phase 01Week 1–2

Own the open-source stack that reaches your buyer.

The marketing stack shouldn't live behind a SaaS paywall. We deploy and customise the open-source tools your team uses to run social, email, WhatsApp and broadcast outreach — self-hosted, source-available, and fully owned by you from day one.

→ You own the channel, the data and the cost curve.

What we deploy
01 / 09
Phase 02Week 2–3

Every visitor becomes a contact — not a bounce.

Awareness is wasted if intent leaks. Intent-based forms, live chat, WhatsApp inbound and on-page chatbots intercept buyers the second they raise a hand and drop them straight into your CRM with full context.

→ Zero leaks between traffic and pipeline.

What we deploy
  • Qu6 logoQu6
  • Chatwoot logoChatwoot
  • Cal.com logoCal.com
  • Automation & AI logoAutomation & AI
02 / 09
Phase 03Week 3–4

Score, route and book — in seconds, not days.

A unified CRM captures every lead with source, intent and owner. Round-robin assignment, scheduled callbacks and cloud-dialer click-to-call make sure no lead waits more than a few minutes for a human response.

→ Speed-to-lead drops from hours to minutes.

What we deploy
03 / 09
Phase 04Week 4–6

Quote, contract, pay — inside one flow.

Whether you sell B2B via quotations or B2C via a storefront, every path ends in an order. ERPNext, Medusa and signed-paper tools take a pipeline deal all the way to money in the bank, with e-signatures and approvals built in.

→ Deals stop dying in the contract stage.

What we deploy
  • ERPNext logoERPNext
  • Medusa Commerce logoMedusa Commerce
  • Medusa B2B logoMedusa B2B
  • Marketplace logoMarketplace
  • DocuSeal logoDocuSeal
  • Docuseal logoDocuseal
04 / 09
Phase 05Week 6–8

Deliver what you promised — every time.

The sale is only the start. Vertical-specific platforms keep the shop floor, service bay, spa room, ward or WhatsApp storefront running on the same stack — so operations never become the bottleneck.

→ First delivery matches the brochure.

What we deploy
05 / 09
Phase 06Month 3+

Support that resolves, not just responds.

Post-sale is where churn is won or lost. A shared helpdesk, searchable knowledge base and ops collaboration tools give every customer a fast, consistent answer — and your team a single source of truth.

→ Tickets close faster than customers expect.

What we deploy
  • Frappe Helpdesk logoFrappe Helpdesk
  • Mattermost logoMattermost
  • Pulse logoPulse
  • NTFYnext logoNTFYnext
06 / 09
Phase 07Month 3+

See the full funnel — ad click to invoice paid.

Marketing, sales, product and finance on one data layer. Real-time dashboards tie ad spend to revenue, cohort behaviour to retention and every number to an accountable owner.

→ Decisions move from hunches to numbers.

What we deploy
  • Frappe Insights logoFrappe Insights
  • Metabase logoMetabase
  • Apache Superset logoApache Superset
  • PostHog logoPostHog
  • Frappe Books logoFrappe Books
  • ERPNext Finance logoERPNext Finance
07 / 09
Phase 08Month 4+

Turn one-time buyers into lifetime revenue.

Lifecycle workflows, AI-assisted upsell, embedded credit and subscription billing keep every customer moving along the lifetime-value curve — instead of slipping quietly into churn.

→ Revenue compounds without more ad spend.

What we deploy
  • n8n logon8n
  • Automation AI logoAutomation AI
  • Frappe Lending logoFrappe Lending
08 / 09
Phase 09Month 6+

Grow capacity without growing headcount.

When the customer base doubles, the cost base shouldn't. Hiring, onboarding, internal ops and infrastructure flex up on the same open-source stack — no per-seat ceilings, no licence renegotiations.

→ The org grows without the org-chart exploding.

What we deploy
  • HRMS logoHRMS
  • Recruitment logoRecruitment
  • Job Board logoJob Board
  • CloudPanel logoCloudPanel
09 / 09
TrackScroll ↓

Where this starts

With a demo on your own process: what you’re running, where it costs you and what we’d do, even if that’s replacing nothing yet. See how this runs in an ERPNext implementation and what drives the cost.