Journey · Manufacturing

Trace abad batch

One complaint, and the batch is traced back to its supplier and forward to every buyer.

3 steps

Step by step

Step 1
A complaint names the batch
A complaint arrives on WhatsApp and becomes a ticket attached to the item it is about.
Complaint · Customers → WhatsApp → Helpdesk
Step 2
Quality checks the batch's record
Quality looks up that batch: its readings, certificates and test reports are already attached to it.
Batch · Helpdesk → Quality
Step 3
Traced both ways
The batch is traced back to the supplier who sent it and forward to every customer who received it, ready for a recall.
Batch · Stock → Traceability

Live on ERPNext

The demo opens on a demo company in a new tab. You make, in order: Quality Inspection → Batch → Serial No and Batch Traceability.

Made to order
A sales order becomes a work order; material is issued, made, checked and costed.
Work sent out and back
The job worker gets the order, material goes by train, and every gram comes back counted.
A machine breaks down
The breakdown is logged, spares come from stock, and the history sits on the machine.