Proof · journeys

One businessflow, start to finish.

43 journeys, each a real flow through the systems we connect: what happens at every step, and what moves where. Ride any of them in MithUniverse, or run it on live screens where a demo exists.

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Sales and orders

From an order or a quotation to the delivery, the bill and the payment.

5 steps · live on ERPNext
An online order, start to finish
A shop order is picked, shipped, billed and paid, and nobody types it twice.
4 steps
Order from the WhatsApp catalogue
The catalogue goes out on WhatsApp; the order comes in through your store.
4 steps · live on ERPNext
A quotation becomes an order
An enquiry gets a quote by email, and the yes becomes an order in one click.
5 steps · live on ERPNext
A dealer orders on their own
Dealers order at their own prices and hear about dispatch and dues on WhatsApp.
4 steps · live on ERPNext
An order taken in the customer's shop
The rep checks in at the shop and books the order at the right price.
4 steps · live on ERPNext
A sale at the shop counter
Bill at the counter, even offline; the day closes itself into stock and the books.
3 steps · live on ERPNext
A return, handled cleanly
The customer asks in the portal; the goods come back and the refund posts itself.

Leads and deals

Enquiries from chat and social becoming owned deals and quotes.

5 steps
From the map to your CRM
A business is found, a WhatsApp chat starts, and the won deal lands in your CRM.
4 steps
A WhatsApp broadcast that earns replies
An approved template goes out on schedule; replies land in one inbox, and sales are counted.
3 steps
A follow-up that stops on reply
Email and WhatsApp follow up politely, and stop the moment the person answers.
3 steps · live on ERPNext
A chat becomes a won deal
Each call is prepped, the board shows what will close, and the win becomes a quote.
4 steps · live on ERPNext
An Instagram message becomes a sale
A DM becomes an enquiry with an owner, a logged call, then a quote.
3 steps
A cart left behind comes back
A polite nudge brings a left-behind cart back to checkout.

After-sales service

Complaints and warranty work with an owner until they close.

3 steps
Customers check it themselves
Orders, invoices and tracking in the portal, so nobody has to phone you.
3 steps
A late-night question, answered
The bot answers routine questions at any hour and hands the real ones to a person.
3 steps
A WhatsApp call, on the record
A WhatsApp call is answered, transcribed and filed on the contact.
5 steps · live on ERPNext
A complaint, owned and closed
A WhatsApp complaint becomes a ticket with an owner, is checked against warranty, and fixed.

Buying

Reorders, supplier quotes, goods received, checked and paid for.

4 steps · live on ERPNext
Low stock reorders itself
Stock dips below minimum, suppliers quote in their portal, and the chosen one gets the order.
4 steps · live on ERPNext
Goods arrive and get checked
The delivery is scanned in, inspected and stored by batch, and the order already knows.
3 steps · live on ERPNext
A bad delivery goes back
A failed check sends the goods back to the supplier, and the bill follows.
5 steps · live on ERPNext
The supplier's bill, matched and paid
The bill arrives in the portal, matches the order and receipt, and is paid.

Manufacturing

Work orders, job work, batch tracing and machine breakdowns.

5 steps · live on ERPNext
Made to order
A sales order becomes a work order; material is issued, made, checked and costed.
5 steps · live on ERPNext
Work sent out and back
The job worker gets the order, material goes by train, and every gram comes back counted.
3 steps · live on ERPNext
Trace a bad batch
One complaint, and the batch is traced back to its supplier and forward to every buyer.
3 steps · live on ERPNext
A machine breaks down
The breakdown is logged, spares come from stock, and the history sits on the machine.

Accounts and payments

Collections, bank matching, contracts that bill themselves and selling abroad.

4 steps · live on ERPNext
An unpaid invoice gets collected
An overdue bill flags itself, a reminder goes out, and the payment matches on its own.
3 steps
From invoice to GST return
The invoice gets its IRN and e-way bill, and the GST return builds itself.
3 steps · live on ERPNext
The bank statement matches itself
Statement lines match their invoices on their own; you only review the odd one.
3 steps
A wallet top-up pays for an order
A bank transfer credits the wallet, and the order waiting for money completes itself.
4 steps · live on ERPNext
A contract that bills itself
An AMC bills itself when due, a reminder goes out, and the payment closes it.
3 steps
Your accountant stays on Tally
Orders, payments and refunds from your store post themselves to the books your accountant uses.
3 steps · live on ERPNext
Selling abroad, in their currency
An order in their currency gets their tax rules and lands in one set of books.

People and HR

Attendance, leave, payroll, expense claims and billable hours on Frappe HR and ERPNext.

3 steps · live on Frappe HR
A fingerprint becomes a payslip
A fingerprint at the gate becomes attendance, feeds payroll, and ends as a payslip.
3 steps · live on Frappe HR
A field check-in, verified
A field check-in counts only inside the right place, and the manager reviews it.
3 steps · live on Frappe HR
Leave, applied and approved
Staff apply on the phone, the manager approves on theirs, and payroll already knows.
4 steps · live on Frappe HR
Payday in one run
Salary, PF, ESI and TDS in one run, posted to the books and paid out.
3 steps · live on Frappe HR
A rep's travel claim
GPS works out the distance, the manager approves on the phone, and payroll pays it back.
4 steps · live on ERPNext
Hours that reach the invoice
Time booked on a task becomes a bill, and material used is costed to the job.

Stock and operations

Shipments, branch transfers, stock counts, automations and the owner's view.

4 steps · live on ERPNext
Today's delivery, tracked
Labels printed, the van tracked live, and the customer told without a phone call.
3 steps · live on ERPNext
Stock moves to another branch
Stock travels to a branch by train, and each branch keeps its own stock and P&L.
3 steps · live on ERPNext
Count the shelves without closing
Scan the shelves with a phone; differences reconcile and post while you trade.
3 steps · live on ERPNext
Automations do the chasing
A new lead is routed and followed up, and stock alerts reach the team, automatically.
3 steps · live on ERPNext
The owner's morning check
Sales, cash and stock on one screen, sliced by branch, with what needs you today.