Journey · After-sales service

A complaint,owned and closed

A WhatsApp complaint becomes a ticket with an owner, is checked against warranty, and fixed.

5 steps

Step by step

Step 1
The complaint becomes a ticket
A complaint sent on WhatsApp becomes a ticket with an owner in your Helpdesk.
Complaint · Customers → WhatsApp → Helpdesk
Step 2
Attached to the customer and invoice
The ticket is attached to the customer, the invoice and the item it is about.
Ticket · Helpdesk → CRM
Step 3
Warranty checked on its own
Its warranty and any service contract are checked automatically.
Warranty · Helpdesk → Subscriptions + Contract · Subscriptions → Helpdesk
Step 4
A service job is booked
A service job is scheduled for the machine and billed the same way as your other contracts.
Service job · Helpdesk → Maintenance
Step 5
Answered, with the clock watched
The answer goes back on WhatsApp, and response times are tracked, so you know who is slow before the customer tells you.
Response · Helpdesk → WhatsApp → Customers

Live on ERPNext

The demo opens on a demo company in a new tab. You make, in order: Warranty Claim → Maintenance Visit.

Customers check it themselves
Orders, invoices and tracking in the portal, so nobody has to phone you.
A late-night question, answered
The bot answers routine questions at any hour and hands the real ones to a person.
A WhatsApp call, on the record
A WhatsApp call is answered, transcribed and filed on the contact.