Journey · After-sales service

A late-nightquestion, answered

The bot answers routine questions at any hour and hands the real ones to a person.

3 steps

Step by step

Step 1
A question in the chat
A customer asks a question on WhatsApp in the middle of the night.
Question · Customers → WhatsApp → Live Chat & Bot
Step 2
Answered from your own catalogue
The bot answers from your own price lists and brochures, not from imagination.
Answer · Live Chat & Bot → WhatsApp → Customers
Step 3
A person takes over, with history
A question for a person passes on with the history attached, and the whole thread stays on the customer's record.
Thread · Live Chat & Bot → Agent Inbox → CRM

Customers check it themselves
Orders, invoices and tracking in the portal, so nobody has to phone you.
A WhatsApp call, on the record
A WhatsApp call is answered, transcribed and filed on the contact.
A complaint, owned and closed
A WhatsApp complaint becomes a ticket with an owner, is checked against warranty, and fixed.