Journey · After-sales service

A WhatsAppcall, on the record

A WhatsApp call is answered, transcribed and filed on the contact.

3 steps

Step by step

Step 1
A WhatsApp call comes in
A customer calls your business on WhatsApp, and the call is answered and held.
Voice call · Customers → WhatsApp
Step 2
Transcribed onto the contact
The call is transcribed, so by the afternoon it is a searchable conversation on the contact, next to their calls, emails and quotes.
Transcript · WhatsApp → CRM
Step 3
A call back, logged
The contact's owner clicks to call back, and the call, its notes and the outcome are logged on the record.
Call · CRM → Telecalling

Customers check it themselves
Orders, invoices and tracking in the portal, so nobody has to phone you.
A late-night question, answered
The bot answers routine questions at any hour and hands the real ones to a person.
A complaint, owned and closed
A WhatsApp complaint becomes a ticket with an owner, is checked against warranty, and fixed.