Journey · After-sales service
Customerscheck it themselves
Orders, invoices and tracking in the portal, so nobody has to phone you.
3 steps
Orders, invoices and tracking in the portal, so nobody has to phone you.
The customer finds their invoice in their own portal, next to their order history, instead of phoning you.
Invoice · Online Store → Customer Portal
The courier's tracking reaches the portal on its own, so the customer sees where their order is without phoning you.
Tracking · Courier & 3PL → Customer Portal
If something is wrong, the complaint is raised in the portal and becomes a ticket with an owner in your Helpdesk.
Complaint · Customer Portal → Helpdesk
The bot answers routine questions at any hour and hands the real ones to a person.
A WhatsApp call is answered, transcribed and filed on the contact.
A WhatsApp complaint becomes a ticket with an owner, is checked against warranty, and fixed.