Journey · Sales and orders

A return,handled cleanly

The customer asks in the portal; the goods come back and the refund posts itself.

3 steps

Step by step

Step 1
Asked for in the portal
The customer asks for the return in their own portal instead of phoning you, and it reaches your Online Store, where returns are handled cleanly.
Return · Customer Portal → Online Store
Step 2
The goods come back
The courier brings the goods back, and the return is recorded in stock as it happens.
Return · Courier & 3PL → Logistics + Return · Logistics → Stock
Step 3
The refund posts itself
The refund posts itself to your books, like every order and payment, so nobody re-types the sales register.
Refund · Online Store → Sales → Accounting

Live on ERPNext

The demo opens on a demo company in a new tab. You make, in order: Sales Invoice → Credit Note → Payment Entry.

An online order, start to finish
A shop order is picked, shipped, billed and paid, and nobody types it twice.
Order from the WhatsApp catalogue
The catalogue goes out on WhatsApp; the order comes in through your store.
A quotation becomes an order
An enquiry gets a quote by email, and the yes becomes an order in one click.