Order from theWhatsApp catalogue
The catalogue goes out on WhatsApp; the order comes in through your store.
Step by step
- Step 1
The catalogue reaches their chat
Your catalogue goes out on WhatsApp, straight into the chat your customer already reads.
Catalogue · WhatsApp → Customers
- Step 2
A question, answered on the way
A question about a product goes to the chat bot, which knows your catalogue and answers day and night. The real ones reach a person, with the history attached.
Question · Customers → WhatsApp → Live Chat & Bot + Answer · Live Chat & Bot → WhatsApp → Customers
- Step 3
They check out in your store
They check out in your Online Store, where prices and stock are the ones in your system. The order arrives in Sales as an ordinary sales order.
Sales order · Online Store → Sales
- Step 4
Dispatch news, in the same chat
When the order is on its way, the dispatch update goes back to the same WhatsApp chat and is filed on the order it belongs to.
Dispatch update · Online Store → WhatsApp → Customers
More sales and orders
An online order, start to finish
A shop order is picked, shipped, billed and paid, and nobody types it twice.
A quotation becomes an order
An enquiry gets a quote by email, and the yes becomes an order in one click.
A dealer orders on their own
Dealers order at their own prices and hear about dispatch and dues on WhatsApp.