Frappe Helpdesk
Modern Open-Source Customer Service Software — AGPL-3.0 · v1.22.2 · 3.1k+ Stars · No Per-Agent Pricing · Vue 3 + Frappe Framework
Upstream projectOpen-source · Source-owned · You keep the stack
- Priya SharmaWAWhen can the team install the…2
- Anil KumarWAThanks for the brochure
- Riya M.IGLooking for a 2BHK1
- Vikram J.EMReschedule the visit
- Sahana R.WARefund status?3
What it does
What can Frappe Helpdesk do?
Every Frappe Helpdesk capability MithTech configures, on a real deployed customer workload.
AGPL-3.0 · v1.22.2 (April 2026, 69 releases shipped) · 3.1k+ GitHub stars · Frappe v15 + v16
AGPL-3.0 · v1.22.2 (April 2026, 69 releases shipped) · 3.1k+ GitHub stars · Frappe v15 + v16. Part of how MithTech deploys Frappe Helpdesk: eRPNext-using SMEs, AMC-heavy distributors, EdTech and BFSI firms with structured ticket queues, IT service providers replicating the Wahni IT Solutions / Location Solutions Telematics deployment patterns, and any team replacing per-agent SaaS — Zendesk ($55/user), Jira Service Management ($20/user), Freshdesk ($12/user), Zoho Desk ($10/user) — with a Frappe-native, AGPL-licensed helpdesk at $5/site.
- Priya SharmaWAWhen can the team install the…2
- Anil KumarWAThanks for the brochure
- Riya M.IGLooking for a 2BHK1
- Vikram J.EMReschedule the visit
- Sahana R.WARefund status?3
A day in the life
How does Frappe Helpdesk work?
How MithTech takes Frappe Helpdesk from scope to production — the mockup advances as you scroll.
Audit & scope
ERPNext-using SMEs, AMC-heavy distributors, EdTech and BFSI firms with structured ticket queues, IT service providers replicating the Wahni IT Solutions / Location Solutions Telematics deployment patterns, and any team replacing per-agent SaaS — Zendesk ($55/user), Jira Service Management ($20/user), Freshdesk ($12/user), Zoho Desk ($10/user) — with a Frappe-native, AGPL-licensed helpdesk at $5/site. A free 30-minute call maps where Frappe Helpdesk pays back inside year one and locks the scope — with an honest read on where Frappe Helpdesk doesn't fit.
Deploy on your infrastructure
MithTech stands Frappe Helpdesk up on infrastructure you own — your cloud or servers, with Indian data residency. Your Frappe Helpdesk source code, schemas, and operational keys stay with you.
Customise & integrate
We connect Frappe Helpdesk to the tools (including ERPNext, Frappe CRM, Frappe HR) and tailor fields, roles, and support workflows so Frappe Helpdesk matches how your team actually works.
Train & roll out
Every team that will use Frappe Helpdesk gets onboarding and documentation written for your tenant, and MithTech stays on the support thread through the first 30 days of Frappe Helpdesk go-live.
Operate & evolve
Optional managed operations keep Frappe Helpdesk monitored, patched, and upgraded as its support roadmap moves — with Frappe Helpdesk you pay only for what you use.
Compare
Frappe Helpdesk vs the alternatives
Honest, side-by-side. No “leading” claims — just what each option does and what it costs.
How MithTech-deployed Frappe Helpdesk compares to Zendesk / Intercom for eRPNext-using SMEs, AMC-heavy distributors, EdTech and BFSI firms with structured ticket queues, IT service providers replicating the Wahni IT Solutions / Location Solutions Telematics deployment patterns, and any team replacing per-agent SaaS — Zendesk ($55/user), Jira Service Management ($20/user), Freshdesk ($12/user), Zoho Desk ($10/user) — with a Frappe-native, AGPL-licensed helpdesk at $5/site. Specifics confirmed during the Frappe Helpdesk audit.
Savings estimator
Estimate your savings with Frappe Helpdesk.
Move the sliders. Numbers update live. Final price comes after a free 30-min audit.
How many people use Frappe Helpdesk day-to-day — we compare that against Zendesk / Intercom per-seat pricing.
- •Proprietary SaaS in this category typically charges ₹600–₹2,400 / user / month
- •You pay infrastructure + Mithtech managed-ops; no per-seat ceiling
- •Setup is a one-time investment; savings compound from year 2 onward
- •Final scope locked in a free 30-min audit
Audit is free · No credit card · No sales pressure
FAQ
Frequently asked questions about Frappe Helpdesk
Things prospects actually ask us in the first 30-min call. Click to expand.
Get Frappe Helpdesk running in weeks, not quarters.
A 30-min audit. Honest scope. We deploy on infrastructure you own — source, data, runtime stay with you.
Open-source · Source-owned · You keep the stack
Related
Products that pair with Frappe Helpdesk
Automation & AI Agents — Mithtech Engineering Service
Bespoke Automation + AI Agent Engineering — Polygin + n8n + GraphQL + API + Botpress / OpenAI / Anthropic / Ollama · Workflow Automation Expertise · Mithtech as Expert Implementor
View productSales CRMDing — Field Sales & Client Communication Hub
Mithtech-Built Frappe App — MIT Open-Source · One-Click Calling + WhatsApp + Beat Planning + GPS Tracking PWA · ERPNext-Native
View productOperationsERPNext
Open-Source ERPNext Implementation — Zero Licence Fees, Full Source Ownership
View productFinanceFrappe Books
Free Open-Source Accounting for Small Companies — Mithtech Implementation
View productCRMFrappe CRM
Modern Open-Source CRM — AGPL-3.0 · Twilio + Exotel + WhatsApp + ERPNext Native
View productHRFrappe HR
Full HRMS on Frappe — GPL-3.0 Open-Source · Zerodha / IFTAS / Selco / Jiva in Production
View product