Omnichannel support · MIT · 28.8k★ · 15,000+ businesses
Chatwoot

Chatwoot

Mithtech deploys and operates Chatwoot — 10 channels in one shared inbox, Captain AI deflecting 30–60% of tickets, SOC 2 Type II. Replaces Intercom, Zendesk, Freshdesk, Salesforce Service Cloud at a fraction of per-agent cost.

Implement ChatwootWhatsApp us
Upstream project

Open-source · Source-owned · You keep the stack

Inbox · 5
  • Priya Sharma
    WA
    When can the team install the…
    2
  • Anil Kumar
    WA
    Thanks for the brochure
  • Riya M.
    IG
    Looking for a 2BHK
    1
  • Vikram J.
    EM
    Reschedule the visit
  • Sahana R.
    WA
    Refund status?
    3
P
Priya Sharma
+91 • Lead from WhatsApp · ERPNext synced
Assigned: You
When can the team install the kitchen?
Need it before 25th.
Hi Priya — checking schedule. One sec.
Note added: "Customer wants install before 25th — confirm with ops"
Reply…
10
Channels supported
Web · Email · WhatsApp · IG · FB · X · Telegram · Line · SMS · API
28.8k★
GitHub stars
v4.13.0 · SOC 2 Type II
30–60%
Captain AI deflection
From help-centre content
MIT
License
Maximally permissive · safe embed

What it does

Meet every Chatwoot surface.

Click through to see how each piece works on a real Mithtech-deployed customer workload.

Every channel your customers use — one shared inbox.

Web chat widget, email, WhatsApp Business API, Facebook Messenger, Instagram DM, Twitter / X DM, Telegram, Line, SMS, and a custom API channel. Every conversation tagged with its source. Team assignment, capacity routing, canned responses, internal notes, conversation history.

  • 10 channels in one inbox · per-channel badges + colour-coding
  • Conversation labels + filters + saved views per agent / team
  • Capacity-based routing — no agent gets overloaded
  • Native Polygin WhatsApp + Smartflo click-to-call (Mithtech-built)
Inbox›All conversations
Online
AK
Anitha Krishnan · Krishnan Steel
+91 98xxx 21xx5 · WhatsApp · Hot lead
Open
Hi — saw your ERPNext audit page. Manufacturing plant, 80 users, India + 2 GCC entities.
Hi Anitha, thanks for reaching out. For 80-user manufacturing + multi-entity, our standard scope is ₹5–7L over 8–10 weeks.
Sounds good. Can we book a 30-min audit call?
Yes — Thu 11am IST works. Sending calendar invite + a 1-pager.
Yes Thu 11am works for the audit call.just now

Live inbox · 87 open across all channels · WhatsApp dominant

A day in the life

How Chatwoot runs end-to-end.

Scroll through a real-world journey. The mockup on the right advances with you.

1

1. Map your support chaos.

Free 30-min: which channels you support today, which you don't reply on (uncomfortable but true), agent count, average response time, and what's eating most agent-hours.

2

2. Deploy Chatwoot on your cloud.

Docker / Postgres / Redis stack on AWS ap-south-1 (default India) or Oracle Cloud. SSL, backups, monitoring, deliverability for outbound email — all reference-architecture-deployed in days.

3

3. Wire all 10 channels + import history.

WhatsApp Business API (via Polygin), Meta Business for IG + FB, X dev account, email forwarding, web widget. Import conversation history from your current vendor if it has API export.

4

4. Build the help-centre + train Captain.

Mithtech's content team helps you migrate 20–60 articles from your existing KB. Captain learns continuously — write an article, AI deflects against it.

5

5. Wire ERPNext + n8n + go-live.

Mithtech-built bridges to ERPNext + Frappe CRM. n8n flows for cross-system automation. 30-day hand-holding post-launch. Optional managed ops.

Lead · LEAD-2026-0432
PS
Priya Sharma
priya.s@example.com · +91 98xxx 47xx2
Qualified
Source
WhatsApp
Project
Polemarch · 2BHK
Owner
Sales · Bengaluru
Activity timeline
Today 12:42
WhatsApp · 'Site visit booked'
wa
Today 12:35
Broadcast 'May Offer' delivered
br
Today 12:18
AI bot · qualified intent
ai
Today 11:50
Lead created from WhatsApp inbound
lk
Yesterday
Brochure downloaded · Polemarch
dl

Compare

Chatwoot vs the alternatives

Honest, side-by-side. No “leading” claims — just what each option does and what it costs.

Capability
Chatwoot (Mithtech)This product
Intercom Pro
Zendesk Support
Freshdesk Pro
Per-agent fee
No
Yes
Yes
Yes
Monthly cost @ 8 agents
₹6–22k
₹48–96k
₹36–72k
₹12–48k
License model
MIT
proprietary
proprietary
proprietary
10-channel shared inbox
Yes
Yes
via add-on
Yes
AI agent (autonomous)
Captain
Fin
Answer Bot
Freddy
Self-host option
Yes
No
No
No
ERPNext / Frappe integration
Mithtech-built
No
No
No
India data residency
yes (Mumbai)
Partial
Partial
Partial
Vendor lock-in
No
Yes
Yes
Yes

Pricing reflects publicly-advertised India plans (May 2026, USD/INR ~83). Self-host = Mithtech-managed on AWS / Oracle Cloud.

Chatwoot savings

How much you save vs Intercom / Zendesk per month.

Move the sliders. Numbers update live. Final price comes after a free 30-min audit.

8agents
1100

Intercom + Zendesk charge per-agent per-month. Chatwoot doesn't.

5,000conv
100100,000

Total inbound conversations across all channels.

Live estimate
Estimated monthly savings
₹13k – ₹90k
vs Intercom / Zendesk at 8 agents / 5,000 conv/mo
Annual savings
₹1.5L – ₹10.8L
  • •Intercom Pro: ₹6,000–₹12,000 per agent per month; Zendesk Support: ₹4,500–₹9,000
  • •Chatwoot self-hosted: hosting only — no per-agent, no per-conversation
  • •Captain AI deflects 30–60% of inbound, cutting agent need at the source
  • •Add 5 agents next quarter without changing the bill
Lock in this scope

Audit is free · No credit card · No sales pressure

Production Chatwoot deployments

Mithtech-implemented · India + GCC

Risitex Support
Polemarch
JustSigns
Futura Sinks

FAQ

Real questions about Chatwoot.

Things prospects actually ask us in the first 30-min call. Click to expand.

Get Chatwoot running in weeks, not quarters.

A 30-min audit. Honest scope. We deploy on infrastructure you own — source, data, runtime stay with you.

Book the 30-min auditWhatsApp us

Open-source · Source-owned · You keep the stack